Archadeck of Nashville is honored to have been awarded an Archadeck Customer Service Award at the 2018 Outdoor Living Brands Annual Meeting recently held in AZ. Recipients of this award are chosen based on their Net Promoter Scores (NPS).
The Net Promoter Score is a customer satisfaction, customer experience and loyalty indicator that measures the likelihood of customers to recommend a company, product or service to a friend or colleague. The Net Promoter Score asks one question which rates responses based on a 0 to 10 scale. Here at Archadeck, we ask customers “How likely they are to recommend (this company, this product, this experience, this representative) to their friends, family or business associates?”
We are proud to announce that we finished 2017 with a Best-in-Class customer satisfaction rate based on the NPS system. The Net Promoter Score is used across industries as a way to quantify customer satisfaction. Scores over 50 are considered “best-in-class.” Many of the top Fortune 500 companies use this metric to keep track of their customer loyalty and retention. Among a few of these companies include Apple with an NPS of 72, Southwest Airlines with an NPS score of 62 and Amazon, whom also has an NPS of 62.
Archadeck of Nashville’s NPS score is 92%. Owner, Russell Henderson, and the entire team are dedicated to providing superior service and great results for all our clients. Some of the key service elements he believes in is the driving factor to achieving this exemplary Net Promoter Score. These include:
- Our dedication to communicating with the client from start to finish
- Sending out welcome package so each client knows what do expect from and during their project
- Always proving to the client that we deliver on what we say
- Taking time to make sure we get feedback at the end of each project and make sure the client understands the value of their feedback.
We are so proud of the hard work our team put in to be recognized for this award. You can rest assured we are the company you keep and that will still be around years down the road. This is because we offer quality products, strong warranties, use highly skilled carpenters and craftsman and know what it means to keep our customers happy!
Contact us today to learn more about working with a best in class outdoor living company! You can reach us at (615) 547-2333 or send us an email at [email protected].